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Reset Voicemail PIN

Last modified at 11/9/2012 7:52 AM by Cerise, Tracy A

Resetting Your Voicemail PIN

If you forget your voicemail PIN, you can easily reset it yourself and a new temporary PIN will be emailed to you. 
 
Exchange voicemail management is accomplished with the browser based Outlook Web Access (OWA).  There are two ways to get to OWA, through the Outlook 2010 client or directly from a browser at http://exchange.uky.edu/owa
 
If you are working in Outlook 2010 you can click on the File tab and then find the Manage Voice Mail button. 
 


Clicking the Manage Voice Mail button will bring up the OWA web page login screen in a browser:
 


PLEASE NOTE: If you are using a browser other than Internet Explorer, you will see the Use the light version of Outlook Web App checkbox.  Make sure this box is unchecked.
 


Enter your LinkBlue ID and password then click the sign in button.  This will log you into your Exchange mailbox.  In the upper right corner of the page directly under your name is the Options tab.  Click Options then from the dropdown menu click See All Options...
 

On the OWA Options page you need to click on the Phone tab and make sure that the Voice Mail button at the top is highlighted.  It should be as it is the default page for the Phone settings tab.  Looking a bit further down the page you will see the Reset PIN section and a link to Reset my voice mail PIN...



Clicking this link will bring up a confirmation dialog box.  To complete the PIN reset click the OK button. 
 


Your new temporary PIN will be emailed to your Inbox.
 
 
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