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Reset Voicemail PIN

Last modified at 8/27/2014 10:52 AM by Cerise, Tracy A

Resetting Your Unity Voicemail PIN

After you change your Unity Connection pre-expired voicemail PIN, your new PIN will never expire.  However, if you subsequently forget your voicemail PIN, you can easily reset it yourself with the Unity Connection Web Inbox.  This can be accessed from (currently not operational, click here to temporarily access the Web Inbox).
NOTE:  If you have your voicemail delivered to an external email system only, this information will not apply to you.
Connect to the Unity Connection Web Inbox and you will be presented with a login screen.

Login with your linkblue userid and password (NO AD\ or MC\ required).  If you do not have a linkblue userid and password, you will need to login with the Unity Connection account name and password that was given to you when your account was created. 
If you have logged in with a Unity Connection only account (not linkblue), the first time you login you'll be required to change the default password to one of your choosing.
A successful login with bring up the Web Inbox where you can change settings by clicking the Settings button.
There, you can go to the passwords dropdown box and select Change PIN.

Set and save your new PIN.

This change takes effect immediately and you will then be able to dial into your voice mailbox via telephone.  Of course, you can also listen to it directly from the Unity Connection Web Inbox as wel.Return to home page.