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Known Issues |
Description |
Special Notes |
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Traffic Light does not show in My Bb when user's connection to Blackboard has issues |
When any blackboard user logs into https://elearning.uky.edu and does not see the traffic light within the Bb_Status module on the My Bb page, Blackboard is experiencing problems. |
When any user logs into Blackboard and does not see the traffic light within the Bb_Status module on the My Bb page, they will need to follow these instructions: 1. Clear browser's cache, 2. Exit Browser, 3. Shut down computer for at least one full minute 4. Turn computer back on and after it loads, open up browser and navigate to blackboard to log in. 5. If traffic light is still not showing in My Bb, repeat steps 1 - 4. |
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Linked Content not working |
.docx, .pptx, .pdf, etc. giving 'file not valid' error |
in testing |
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Linked Content not working |
.docx, .pptx, .pdf, etc. directing to blank page |
This may have been resolved |
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Grade Center > View Grade Details > View Attempt navigating to another user |
Grade Center > Grade Details > View Attempt (for Work-in-Progress) - navigates to first 'Needs Grading' user |
in testing; the 'View Attempt' will redirect to the first 'Needs Grading' student; to submit or clear the attempt of the 'Work in Progress' student, once in the 'View Attempt' page, use the 'Jump to …' button to redirect to the correct student's 'View Attempt' page. |
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Grade Center > 'Attempt MM/DD/YY Needs Grading' and Grade Center > View Grade Details > View Attempt directing to page with Error Message. |
When Instructor mouses over the drop-down menu of an grade column:student cell and selects 'Attempt MM/DD/YY Needs Grading', Instructor is directed to page with Error Message instead of the 'View Attempt' page for that particular attempt. |
Instructor can click on the drop-down menu of the column header of the grade column and select 'Edit Column Information.' Within the Column Information page, select the appropriate Category and Submit. The Instructor will then be able to view the 'View Attempt' page. |
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Grade Center > Grade Details page > View Attempt 'Submit Attempt' and 'Clear Attempt' not working |
Submit Attempt' and 'Clear Attempt' within the 'View Attempts' page gives Instructor Error Message. |
Clear Attempt' button works from 'Grade Details' page; If 'Edit Grade' is used from 'Grade Details' page, Instructor will then able to 'View Attempt' to enter scores for each question and 'Submit Attempt' successfully. |
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Grade Center gives Syntax Error |
When Instructor/Sys Admin tries to access 'Full Grade Center', a Syntax Error appears |
This occurs when Traffic Light is not visible on the My Bb page, please see 'Traffic Light' issue above |
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Discussion Board |
Not fitting within the background (hanging over) |
ticketed with Blackboard Vendor. Workaround is available. For more information, please go here. |
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Discussion Board |
Save Draft button not working |
This may have been resolved for Instructors. Problem may remain for Students. |
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Course Builder access |
Course Builders do not have access to unavailable courses |
ticketed with Blackboard Vendor |
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Course Copy with Links - permanent link changes |
When an instructor copies course material in which documents/videos/etc. are stored in the user content folder, the permanent url changes, breaking the link, not detected by "check course links" |
in testing |
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Course Copy with Links - Permissions Issue |
When an instructor copies course material in which documents/videos/etc. are stored in the user content folder, the permissions (though given to new course) may not be working |
in testing |
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Test deployments disappearing after course copy |
Occurred when first copied over, deployments were visible to instructor - disappeared after this past weekend (Jan. 15th) |
in testing |
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Adaptive Release |
Adaptive release options not appearing |
This may have been resolved |
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MobileLearn |
Content not showing up on mobile devices for Catalog courses |
This may have been resolved |
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Announcements - duplicating |
Announcements duplicating when created |
in testing |
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Announcements - not deleting |
Announcements (either duplicated or old announcements) giving error message when trying to delete. |
Workaround is available - reorder announcements to change column number before deleting. For more information, please go here. |
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Notifications Announcements Email |
reports from several instructors that emails are not being generated by blackboard for announcements, email |
in testing |
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Days from the Date of Enrollment |
When Instructors set Duration as 'Days from Date of Enrollment' in Properties, a 'Resource Not Available' error pops up when they try to access their course |
Change enrollment to 'continuous' or to Duration with Start and End dates |
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Days from the Date of Enrollment |
When Instructors set Duration as 'Days from Date of Enrollment' in Properties, a 'Resource Not Available' error pops up when they try to access their course |
Change enrollment to 'continuous' or to Duration with Start and End dates |