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Known Issues |
Description |
Special Notes |
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Traffic Light does not show in My Bb when user's connection to Blackbaord has issues |
When any blackboard user logs into https://elearning.uky.edu and does not see the traffic light within the Bb_Status module on the My Bb page, Blackboard is experiencing problems. |
When any user logs into Blackboard and does not see the traffic light within the Bb_Status module on the My Bb page, they will need to follow these instructions: 1. Clear browser's cache, 2. Exit Browser, 3. Shut down computer for at least one full minute 4. Turn computer back on and after it loads, open up browser and navigate to blackboard to log in. 5. If traffic light is still not showing in My Bb, repeat steps 1 - 4. |
|
Linked Content not working |
.docx, .pptx, .pdf, etc. giving 'file not valid' error |
in testing |
|
Linked Content not working |
.docx, .pptx, .pdf, etc. directing to blank page |
This may have been resolved |
|
Grade Center > View Grade Details > View Attempt navigating to another user |
Grade Center > Grade Details > View Attempt (for Work-in-Progress) - navigates to first 'Needs Grading' user |
in testing; the 'View Attempt' will redirect to the first 'Needs Grading' student; to submit or clear the attempt of the 'Work in Progress' student, once in the 'View Attempt' page, use the 'Jump to …' button to redirect to the correct student's 'View Attempt' page. |
|
Grade Center > 'Attempt MM/DD/YY Needs Grading' and Grade Center > View Grade Details > View Attempt directing to page with Error Message. |
When Instructor mouses over the drop-down menu of an grade column:student cell and selects 'Attempt MM/DD/YY Needs Grading', Instructor is directed to page with Error Message instead of the 'View Attempt' page for that particular attempt. |
Instructor can click on the drop-down menu of the column header of the grade column and select 'Edit Column Information.' Within the Column Information page, select the appropriate Category and Submit. The Instructor will then be able to view the 'View Attempt' page. |
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Grade Center > Grade Details page > View Attempt 'Submit Attempt' and 'Clear Attempt' not working |
Submit Attempt' and 'Clear Attempt' within the 'View Attempts' page gives Instructor Error Message. |
Clear Attempt' button works from 'Grade Details' page; If 'Edit Grade' is used from 'Grade Details' page, Instructor will then able to 'View Attempt' to enter scores for each question and 'Submit Attempt' successfully. |
|
Grade Center gives Syntax Error |
When Instructor/Sys Admin tries to access 'Full Grade Center', a Syntax Error appears |
This occurs when Traffic Light is not visible on the My Bb page, please see 'Traffic Light' issue above |
|
Discussion Board |
Not fitting within the background (hanging over) |
ticketed with Blackboard Vendor. Workaround is available. For more information, please go here. |
|
Discussion Board |
Save Draft button not working |
This may have been resolved for Instructors. Problem may remain for Students. |
|
Course Builder access |
Course Builders do not have access to unavailable courses |
ticketed with Blackboard Vendor |
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Course Copy with Links - permanent link changes |
When an instructor copies course material in which documents/videos/etc. are stored in the user content folder, the permanent url changes, breaking the link, not detected by "check course links" |
in testing |
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Course Copy with Links - Permissios Issue |
When an instructor copies course material in which documents/videos/etc. are stored in the user content folder, the permissions (though given to new course) may not be working |
in testing |
|
Test deployments disappearing after course copy |
Occurred when first copied over, deployments were visible to instructor - disappeared after this past weekend (Jan. 15th) |
in testing |
|
Adaptive Release |
Adaptive release options not appearing |
This may have been resolved |
|
MobileLearn |
Content not showing up on mobile devices for Catalog courses |
This may have been resolved |
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Announcements - duplicating |
Announcements duplicating when created |
in testing |
|
Announcements - not deleting |
Announcements (either duplicated or old announcements) giving error message when trying to delete. |
Workaround is available - reorder announcements to change column number before deleting. For more information, please go here. |
|
Notifications Announcements Email |
reports from several instructors that emails are not being generated by blackboard for announcements, email |
in testing |
|
Days from the Date of Enrollment |
When Instructors set Duration as 'Days from Date of Enrollment' in Properties, a 'Resource Not Available' error pops up when they try to access their course |
Change enrollment to 'continuous' or to Duration with Start and End dates |
|
Days from the Date of Enrollment |
When Instructors set Duration as 'Days from Date of Enrollment' in Properties, a 'Resource Not Available' error pops up when they try to access their course |
Change enrollment to 'continuous' or to Duration with Start and End dates |
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©University of Kentucky, 2009
Teaching & Academic Support Center (TASC)
Permission is granted to reproduced materials for educational, noncommercial purposes, with acknowledgement of the University of Kentucky. |
| 1/1/2011 | | Blackboard maintenance and testing at UK is complete. Please report any issues you encounter to the Help Desk at 218-HELP. |
| 12/30/2010 | |
Blackboard at the University of Kentucky will be unavailable from 8pm on Dec. 30 until 4am on Dec. 31 for maintenance. Between 8am and noon on Dec. 31, additional testing will be performed to ensure performance (Blackboard will be available during that time). See the Blackboard blog for more information. |
| 12/15/2010 | |
Walk-ins:
Monday 12/20/2010 - Open
Tuesday 12/21/2010 - Sunday 01/02/2011 - Closed
Monday 01/03/2011 - Open
Calls:
Available at (859) 218-HELP
Everyone have a wonderful and safe Winter Break!
****************************** |
| 11/23/2010 | |
Walk-ins:
Wednesday 11/24 - Open
Thursday 11/25 - Closed
Friday 11/26 - Closed
Saturday 11/27 - Closed
Sunday 11/28 - Open 1 - 10 pm at the Hub, located in the WTY Library
Calls:
Available at (859)218-HELP |
| 11/12/2010 | |
The initial set of courses has been created for Winter Intersession 2010-2011 and Spring 2011. If you are teaching a course during these semesters and do not yet see the course in Blackboard, please contact your department to ensure that you have been designated as the Instructor of Record in Campus Management.
An email will be sent to all of the Primary Instructors explaining the details and will include a FAQ document for getting the course ready for the start of the semester.
The remaining course shells will be auto-created later this month. Please check back here for more updates. If you have any questions or concerns, contact the IT Customer Service Center at 218-HELP.
_______________________________________________ |
| 11/4/2010 | |
On Tuesday, November 2nd, SafeAssign service was temporarily interrupted. Though the service was quickly restored and storage capacity increased, there remains a backlog of papers that are queued for processing. The SafeAssign system is expected to be completely caught up by Tuesday, November 9th. |
| 11/3/2010 | |
Adobe Connect Pro will be unavailable starting November 5th at 5:00 PM Eastern until November 6th at 11:00 PM Eastern due to maintenance. |
| 11/2/2010 | |
We are continuing to implement an automated process that we successfully piloted in Fall 2010. The automated process will be used to create over 4,000 course shells in preparation for upcoming semesters. This process will start soon!
As part of the auto-creation process, Blackboard Instructors will be notified once their courses become accessible and are ready for content to be added. The email will also include:
- Instructions for course copy and other tips to get the course started.
- Contact information for requesting Co-Instructors, Teaching Assistants, cross-listing and combining courses.
Please check back often for updates!
__________________________________________________ |
| 10/13/2010 | |
SafeAssign News Update
Blackboard has announced that there will be scheduled maintenance for SafeAssign that is required in order to address performance issues that we have experienced over the last few weeks. The University of Kentucky Blackboard system will be available while work is being done to SafeAssign, only SafeAssign will not be available.
The 30 minute downtime is planned for today, Wednesday October 13th at 11:00 pm.
Please be aware that during this downtime, no papers can be submitted and SafeAssignments will not be available for edit or grading (users will receive errors when attempting these actions). Papers that are in process when servers are shut down will remain in queue and will resume processing once SafeAssign is back online.
We regret any inconvenience that this downtime may cause to Faculty and Students. If you have questions about this news update contact the UKIT Customer Service Center at 218-HELP (4357) or email helpdesk@uky.edu. |
| 10/7/2010 | |
SafeAssign News Update
Many of our Instructors have embraced the use of plagiarism checking building blocks within Blackboard. This is a tool that, as it has grown in popularity, has become essential to many of our Instructors.
Due to this increase in usage, there are two intermittent SafeAssign issues that the University of Kentucky has been experiencing: extended time to receive submission results and errors when submitting papers or accessing submissions.
Extended time to receive submission results.
1. Processing time for SafeAssign increases during peak usage times. During these times, it may take a few minutes or several hours to process.
2. Any submissions that are in the queue to process do not need to be re-submitted.
Intermittent errors when submitting papers or accessing submissions.
1. Occasionally users receive error messages when attempting to submit during peak usage times.
2. Submissions that result in these error messages need to be re-submitted.
3. Our vendor is working to increase server capacity.
We are continuing to make the necessary adjustments needed to keep SafeAssign a reliable tool.
_______________________________________________________________________ |
| 9/29/2010 | |
There is an issue with the SafeAssign Building Block within Blackboard. This issue is causing our access to the SafeAssign site to become intermittently unavailable.
Though these periods of unavailability are usually short, they are frequent enough to cause frustration for both our Faculty and Students.
We have ticketed this SafeAssign issue with Blackboard and they are currently working to find a resolution.
Faculty: For more information about a work-around that can be used for most Blackboard Courses, please click here.
Students: For more information about Troubleshooting Tips for Assignments and SafeAssignments, please click here.
__________________________________________________ |
| 8/27/2010 | | |
| 8/3/2010 | |
Update: 1:45 pm August 6, 2010
The Blackboard auto shell creation process is working. We had some issues with the creation of the course shells automatically and that is now fixed.
If your course shell is still missing, please contact the UKIT Customer Service Center at 859-218-HELP (4357). We will then create your shell ready ASAP. |
| 7/28/2010 | |
The automated course shell process has started for Fall 2010. Courses that have an instructor of record listed in SAP for the Fall 2010 semester have been created. The instructor of record has been added to the course shell as the primary instructor.
The student enrollment for the course shells will be pulled into the course shells tomorrow morning and be there around 9 am on 7/29/2010.
An email will be going out to all of the primary instructors explaining the details and will include a FAQ document for getting the course ready for the start of the semester. |
| 7/21/2010 | | 3 pm 7/22/2010 ...... The Safe Assignment problem has been fixed. There should not be any data loss. If you have any questions, call the Help Desk at 218-4357 -- Brett McDaniel |
| 6/28/2010 | |
There is currently an issue with some Blackboard users running Firefox 3.6.x. It has been reported that during tests, students receive the error message "Access Denied" and are unable to continue. The current solution is to roll your browser back to version 3.5.10. This version is available for Windows and Mac download on UK Download. You must uninstall the newer version before you install version 3.5.10.
If you are unsure which version you are using, you can check it using the Browser Eye Chart. Click here. |
| 5/14/2010 | | So far we have had relatively few problems with the new verion of Blackboard since we updated to version 9.1. If you do run into problems please call the Help Desk at
(859) 218-HELP or (859) 218-4357.
Thanks -- Bb Support |
| 5/14/2010 | |
It is critical that you have upgraded your computer system to the latest version of Java. Without the latest version you may not be able to complete the test or quiz.
To get the latest version of Java for free, go to java.com and click on the Free Java Download button. Run the installer and you will have the latest version.
Why is this critical?? Blackboard is written in Java. So an out of date version on your computer will be incompatible with the Blackboard system. |
| 4/19/2010 | | The UK Blackboard system will be updated on May 11, 2010 from midnight (12 am) and back up by 8 am. This will bring our system up to Blackboard 9.1. For more information about the update click on this link. |
| 4/13/2010 | |
Blackboard has announed the End of Life schedule for the Blackboard Learn application that is available on at the Apple iTunes Store. Click here for more... |
| 3/15/2010 | |
For Instructors! If your students are unable to view their 'My Grades' page, please view the new SafeAssignment and My Grades page Error link within the Evaluation section of the Instructor Menu to learn how to resolve this error message. |
| 3/1/2010 | | University of Kentucky’s Information Technology (UKIT) Customer Service announces 218-HELP. This single number for Information Technology customer service eliminates the need for customers to call multiple numbers for various questions. Students, faculty, staff and other customers can now achieve assistance from UKIT Customer Service by dialing one number. Simply call 859-218-HELP and follow the menu tree to reach the desired assistance.
UKIT Customer Service envisions the single number support as a more customer friendly approach. Additional self-service tools will be added soon, including a means to verify the status of customer requests or questions. If you have IT questions or need IT assistance, contact UKIT Customer Service at 859-218-4357 today. |
| 2/18/2010 | | We have had two incidents one on Sunday 2/14 and one today 2/18 related to feeds into Blackboard from the SAP system. These incidents resulted in a temporary inability for many students to be able to access their course shells in Blackboard. We are continuing to try to find the source of the problem. In the mean time, the automatic feeds have been shut down and will be done manually.
There has not been any data loss as a result of the incidents. We apologize for any inconvenience that you may have experienced.
If you experience any issues with Blackboard, please let us know by contacting 257-1300. |
| 1/5/2010 | | The procedure for Blackboard course renewal and copy has changed. Instructors that requested that an old course be renewed or copied, may now copy course material from their old course into the new one. Here is the link to the instructions. It takes less than 5 minutes to complete the copy.
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| 12/10/2009 | | |
| 12/10/2009 | | |
| 11/20/2009 | | |
| 11/16/2009 | | The Old Dlmedia server has officially gone into the bit bucket. If you have any files that were linked to on the server, we have them backed up. However, we need you to contact Brett McDaniel via email at brett.mcdaniel@uky.edu. He will help you get the files moved so your class can continue this semester. |
| 11/11/2009 | | We seem to be experiencing some inconsistant problems with people who access Blackboard through the MyUK portal. TASC is suggesting that you use the following link: https://elearning.uky.edu. We also suggest that you bookmark the login page and use your bookmark to save time. |
| 10/26/2009 | | |
| 10/12/2009 | |
A new version of the exam authoring tool, Respondus 4.0, has been released and is available to Faculty on UK Download. |
| 10/1/2009 | | The Teaching & Academic Support Center (TASC) has been working to create the following Technology Toolkit to support continuity in instructional delivery in the case of disruption by a widespread illness or other circumstances. However, this toolkit may be helpful to many of you who are already using technology in the teaching process on campus. This toolkit is a work that will continually evolve as newer technologies become available. Here is the link to the Teaching and Technology Toolkit. |
| 8/25/2009 | | Follow us on Twitter. There is a new Twitter feed dedicated to Blackboard for the University of Kentucky. Twitter.com/BlackboardUK |
| 8/21/2009 | | |
| 8/21/2009 | | TASC strongly recommends that Blackboard instructors set major project and test deadlines for 5pm (rather than midnight or other late hours) on the due date so that if a problem occurs Information Technology Customer Service Center (IT CSC) and, if necessary, specialized Blackboard technicians, have adequate time to troubleshoot the problem. (If you make that change of due date/time, please remember that it may call for an update to your syllabus.) The CSC phone number is 257-1300. Callers who are in a testing or timed situation should alert the representative early in the call.
o CSC Hours are 7am-midnight M-Th; 7am-6pm Fri.; and 1pm-midnight Sunday.
o Bb technicians are available 8am-5pm M-Fri.
o Testing or timed situations that require a Bb tech's attention are escalated immediately. |
| 8/16/2009 | | Blackboard has been updated to the latest Service Pack. This service pack corrects several issues throughout the system, including a few performance realted fixed. If you have any questions please contact the UKIT Customer Service Center. |
| 7/27/2009 | | The way that Blackboard 9 works now is to send you a message when your course is made available. However, the course duration dates are set for the course by your instructor. You will not see the course under your courses until the start date that your instructor has selected for the start of the course for students. |
| 6/4/2009 | | |