If you have a microphone and speakers, you’re ready to use Microsoft® Lync™
2010 communications software for voice calls. You can also plug in any device
recommended by your organization, such as a USB headset, USB phone, or handset;
Lync 2010 automatically configures your settings.
What do you want to do?
Select your audio devices
To select your audio devices:
- Open Lync, and, in the lower-left corner of the Lync main window, click
the audio device menu .
- Either select the audio devices that you want to use, or click Audio Device Settings to set up a new audio device.
Find the right person
The search box is the first place to go to find the people you need to
- In the Lync main window, in your Contacts list, start typing a person’s
name in the search box. Results will appear below the search bar.
- (Optional) Do any of the following:
- If you see who you’re looking for, double-click the contact to send an
- To add the contact to your Contacts list, point to the contact, click the
Add to Contacts button, then select the
appropriate contact group.
Place a voice call
You can start a phone call with one simple click.
- In your Contacts list or search results, point to the contact, and then
click the Call button.
A new conversation window opens.
Start a conference call
To call multiple contacts:
- In your Contacts list, press and hold Ctrl, and then click the contacts
you want to call.
- Right-click any one of the selected contacts, and then click Start a Conference Call.
Answer a call
When you get a call, an incoming call notification is displayed in the
lower-right corner of your computer screen. Do any of the following:
- To answer the call, click anywhere in the incoming call notification.
- To redirect it to a different number, click Redirect, and then select a number.
- To send the call to voice mail, click Decline.
Invite other people to the
To invite other people to a conversation already in progress, do the
- In the conversation window, click the People Options
- Click Invite by Name or Phone Number, click the contact
you want or search for, and then click OK. (If someone is
available by phone only, type the phone number.)
Add voice to an IM
To add voice to an instant-messaging (IM) conversation:
- In the conversation window, click the Call button.
Lync adds voice and audio to your conversation. You can
continue typing while you talk.
Use the call controls
In a conversation window, during a Lync call, use the call controls to do any
of the following:
- To put a call on hold, click the Hold
- To send your call to another phone or merge the call with another
conversation, click the Transfer menu .
- To end a call, click the Leave Call button.
Other controls enable you to mute your microphone or
speakers, display a dial pad, and switch devices.
Plug in a webcam
For the closest thing to a face-to-face conversation, connect a webcam to
your computer. Lync automatically detects the webcam and uses it for your next
To see your webcam settings:
- In the upper-right corner of the Lync main window, click the Options button .
- In the Lync - Options dialog box, click Video
Add video to a conversation
If you have a webcam set up, you can choose to allow your contact to see you
as you speak. To set up a webcam, see the previous section, “Plug in a
- In the conversation window, click the Video button.
The video call starts. You can continue to send instant
messages to the call recipient and also other contacts.
Note If you
accept someone’s incoming video call, they won’t see you unless you add video
from your side of the conversation.