Live Meeting

 

I just moved to the OCS 2007 R2 and now my Live Meeting Add-in in Outlook is gone. How do I get it back?

After you have been moved over to OCS 2007 R2, you will need to reinstall the Live Meeting console and the Live Meeting Outlook Add-in. To do so:

1.        Uninstall both the Live Meeting console, and the Live Meeting Outlook Add-in on your PC/laptop.

2.        Click here to download the UK-OCS-R2-Client-Setup utility, run the installer and select the Manual installation.  From there choose to install the Live Meeting client and the Outlook Add-in.

 

If you still do not have the Live Meeting Outlook Add-in after installing the new version, please submit a request to the appropriate Customer Service Center or departmental IT group.

 

In the Meet Now options in Live Meeting, I have selected "Connect to the meeting using computer audio or telephone". Why does my meeting only allow attendees to use computer audio?

This is currently a known issue with Meet Now through Live Meeting. The reason the telephone audio does not work is that the dial-in information, rather than the new OCS Dial-in Conferencing information. We are hoping to have this issue fixed in the next release. In the meantime, you can schedule a Live Meeting with telephone audio through the OCS Dial-in Conferencing service in Outlook by clicking on Schedule a Live Meeting if you have installed the Live Meeting Add-in as described in the previous FAQ entry.

 

When I try to use the Live Meeting service, I get a message that says I need to test my connection. How do I do that?

There are two ways to test your connection in Live Meeting:

From Outlook

1.        In Outlook, click on the Conferencing menu and select User Accounts."

2.        In the User Accounts window that pops-up, click Test Connection.

3.        Your connection with the server will be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

4.        Your connection with the Live Meeting service will also be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

5.        Click OK on the message window.

6.        Click OK on the User Accounts window.

From the Live Meeting Client

1.        Open the Live Meeting client by going to Start > All Programs > Microsoft Office Live Meeting 2007.

2.        Click on the drop-down arrow next to the square orange icon in the upper left-hand corner of the window.

3.        Select Open User Accounts.  In the User Accounts window that pops-up, click Test Connection.

4.        Your connection with the server will be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

5.        Click OK on the message window.

6.        Your connection with the Live Meeting service will also be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

7.        Click OK on the message window.

8.        Click OK on the User Accounts window.