Enterprise Voice Features

 

Use Your UC Deskphone as a PC Audio Device. This feature is available.

You can now answer or place a call via Office Communicator on your PC and use your UC Deskphone as your audio device. The UC Deskphone connects to your PC via an A-to-B USB cable connection. You will need an A-to-B USB cable in order to connect your UC Deskphone to  your PC via the USB method. You can switch audio from the UC Deskphone to another USB audio device connected to your PC if you configure two audio devices in the Audio Tuning Wizard.  All phone controls, including volume, are handled on the PC in the call window, not on the UC Deskphone.

 

How do I change my UC Desk Phone ringtone?

You now have the option of changing the ringtone on your UC Desk Phone. To do so:

1.        Unlock the touch screen (if needed).

2.        Click the Settings tab on the left side of the screen (looks like a cog).

3.        Select Ring Tones from the menu.

4.        Use the < and > arrows to select the ring tone you desire.

5.        Click Play to listen to the ring tone.

6.        When you have selected the ring tone you want to use, click OK.

 

Why doesn't my UC Desk Phone dial my contact when I click on their name on the touch screen?

The layout of the Contacts list on the UC Desk Phone touch screen has been updated. Previously, tapping on a Contact's name would automatically dial that person, and the icon to the right of the Contact's name would open the informational Contact Card.

In response to user feedback, tapping on a Contact's name now opens their Contact Card with a list of their published numbers. Added to the Contact Card is the Last Call field. This field shows the phone number last used to place or receive a call from that contact. Tapping on the Last Call field, or on any of the phone numbers listed, from the Contact Card will automatically dial the number selected.

The icon to the right of the Contact's name has also been modified. It no longer opens the Contact Card. Instead, it is now the Quick Dial button. This button defaults to the Last Call field and will dial whatever phone number was last used to place or receive a call from that contact. The icon itself will change images to indicate which number was last used: Communicator Call, Work, Mobile or Home.

I am using my UC Desk Phone as a PC audio device, and I have my USB headset plugged in as well. Which device will be the default when I answer a call through Communicator and how do I change it?

Whichever device is selected in Communicator on the "Handset or Headset" screen in the Set Up Audio and Video wizard will be the default audio device when placing/receiving calls.

 

To set up or change the default USB audio device:

1.        Open Communicator 2007 R2.

2.        Click the drop-down arrow in the upper left-hand corner of the window and select Tools > Set Up Audio and Video.

3.        On the Handset or Headset screen, select the audio device from the drop-down menu that you want as the default device, and then click Next.

4.        On the Speakerphone/Microphone or Speakerphone screen, select the audio device from the drop-down menu that you want as the secondary device, and then click Next.

5.        On the Sounds screen, select the audio device that you would like for your PC/laptop sounds (like music and ringtone). We recommend either a headset or your built-in PC/laptop speakers.

6.        Click Finish.

 

How do I unlock my UC Desk Phone remotely from my desktop?

Your UC Desk Phone must be connected to your PC/laptop via an A-to-B USB cable to utilize this feature. When your UC Desk Phone is connected to your PC/laptop in this manner, your UC Desk Phone will automatically unlock when you unlock your computer.

Note: Your UC Desk Phone will not automatically lock when you lock your computer. You can manually select Lock Phone from the Settings tab (looks like a cog) on the touch screen, or it will automatically lock itself after 15-20 minutes.

I want to connect my UC Desk Phone to my PC to take advantage of the Better Together features, but I don't have many USB ports on my machine. Can I use a USB hub with Better Together?

We do not recommend using a USB hub to connect your UC Desk Phone to your PC for Better Together. We have found that USB hubs introduce some connectivity issues. We recommend connecting your A-to-B USB cable for Better Together directly to your PC/laptop and using your USB hub to connect your other peripheral devices.

 

Live Meeting

 

I just moved to the OCS 2007 R2 and now my Live Meeting Add-in in Outlook is gone. How do I get it back?

After you have been moved over to OCS 2007 R2, you will need to reinstall the Live Meeting console and the Live Meeting Outlook Add-in. To do so:

1.        Uninstall both the Live Meeting console, and the Live Meeting Outlook Add-in on your PC/laptop.

2.        Click here to download the UK-OCS-R2-Client-Setup utility, run the installer and select the Manual installation.  From there choose to install the Live Meeting client and the Outlook Add-in.

 

If you still do not have the Live Meeting Outlook Add-in after installing the new version, please submit a request to the appropriate Customer Service Center or departmental IT group.

 

In the Meet Now options in Live Meeting, I have selected "Connect to the meeting using computer audio or telephone". Why does my meeting only allow attendees to use computer audio?

This is currently a known issue with Meet Now through Live Meeting. The reason the telephone audio does not work is that the dial-in information, rather than the new OCS Dial-in Conferencing information. We are hoping to have this issue fixed in the next release. In the meantime, you can schedule a Live Meeting with telephone audio through the OCS Dial-in Conferencing service in Outlook by clicking on Schedule a Live Meeting if you have installed the Live Meeting Add-in as described in the previous FAQ entry.

 

When I try to use the Live Meeting service, I get a message that says I need to test my connection. How do I do that?

There are two ways to test your connection in Live Meeting:

From Outlook

1.        In Outlook, click on the Conferencing menu and select User Accounts."

2.        In the User Accounts window that pops-up, click Test Connection.

3.        Your connection with the server will be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

4.        Your connection with the Live Meeting service will also be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

5.        Click OK on the message window.

6.        Click OK on the User Accounts window.

From the Live Meeting Client

1.        Open the Live Meeting client by going to Start > All Programs > Microsoft Office Live Meeting 2007.

2.        Click on the drop-down arrow next to the square orange icon in the upper left-hand corner of the window.

3.        Select Open User Accounts.  In the User Accounts window that pops-up, click Test Connection.

4.        Your connection with the server will be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

5.        Click OK on the message window.

6.        Your connection with the Live Meeting service will also be tested, and you should receive the message, "Your Live Meeting login information was successfully verified."

7.        Click OK on the message window.

8.        Click OK on the User Accounts window.

 

Communicator Web Access

 

Can I access Communicator 2007 R2 from the Internet?

Yes. You can access a Web-based Communicator 2007 R2 at the following URL: https://cwa.uky.edu/

To sign in:

1.        Select the appropriate Security setting for the computer you are using (i.e. Public or Private).

2.        Enter your normal network account information in the Sign In fields:

·           domain\Link Blue ID.

·           password.

3.        Select the appropriate Language option.

4.        Click the Sign In button.

 

Why isn't Application Sharing through CWA working for me?

To use the Application Sharing feature in CWA you must be running a 32-bit OS and a 32-bit browser (IE7, IE8). This feature will not work on the Vista xt64 or Win7 x64 operating systems.

 

Communicator Mobile (CoMo)

 

Am I eligible for CoMo (R2)? What are the requirements?

Any phone with 128MB RAM that is currently running Windows Mobile 6.0 and 6.1, as well as Smart Phones and Pocket PCs, are elligible to utilize CoMo (R2). Some phone that run Java are also eligible but not heavily tested in the UK network.

 

I'd like to take advantage of the new features. Where can I install CoMo (R2) or MCX?

To install Communicator Mobile (CoMo) R2, click here to go to the wiki site or download directly from Microsoft.

 

 

Why does CoMo sign out while I am on a call?

With certain phones and networks, you cannot conduct calls and instant messaging conversations (data sessions) at the same time. If you have a CMDA phone (from Verizon or Sprint) or a phone that is not on a 3G network (T-Mobile, AT&T), you may notice that CoMo 2007 R2 signs out while you are on a call. CoMo will automatically sign back in once the connection is re-established if you've selected the Automatically Sign-in option. This is expected behavior on STM networks such as CDMA, 2G or EDGE.

 

Why does CoMo sign out when I close the CoMo window to exit?

This is happening because your device is actually overriding Windows Mobile  Smart close button. For PocketPC, the close button works as Minimize but you can override the functionality and tell the app to close instead. Some phones may come with this setting turned on by default, which can cause CoMo to exit/sign-out when you click the X button to close. We recommend you turn this feature off.

To change this behavior:

1.         Go to Start > Settings > Task Manager > Button Tab.

2.         Clear the check box that says Enable the "x" button to end running programs.

 

How can I enable CoMo on the Windows Mobile Home Screen?

The Communicator Mobile Home Screen plug-in is not supported with customized home screens on Windows Mobile SmartPhones such as the "Sliding Panel" Home Screen layout on Windows Mobile 6.1. If you are running a default Home Screen on your SmartPhone, you need to enable the Home Screen plug-in.

To enable the Home Screen plug-in:

1.         From CoMo, click Options > General.

2.         Select Display on Home Screen.

Why are my contacts' presence status not always up-to-date?

To improve the battery performance of your mobile device, CoMo polls the Office Communication Server (OCS) for the presence status of your contacts at timed intervals, rather than continuously. As a result, you may observe a delayed update of your contacts' presence status. At any time, you can get up-to-date presence status for a specific contact by opening their Contact Card.

 

Why can't I use Transfer or Hold if I am receiving a call from someone using CoMo?

The recipient of a call from a CoMo 2007 R2 user cannot use Transfer, Hold or other call-control operations. This a known Office Communications Server limitation. There are no workarounds currently available.

 

Why can't  I use the “call via work” feature with the contacts that I have with a Long Distance Telephone number?

UK’s voice infrastructure currently requires you to enter a Long Distance (LD) Authorization Code when placing LD calls. This requirement causes this and several other features of R2 to fail. You can use “call via work” featuer when both your device and the called number are either local or campus calls. If your device has a number outside the Lexington Local area then this feature is not for you.

 

How can I tell if one of my contacts is on a device that does not support IM?

The No IM status text is not displayed on CoMo 2007 R2 for contacts who are logged into a UC Desk Phone but are not available via IM. Their status will only show as Available. There are no workarounds currently available.

 

Office Communicator 2007 R2

 

I am new to OCS 2007 R2. What version of Communicator am I running?

To find what version of Communicator you are running:

1.        Open Communicator.

2.        Click the drop-down arrow in the upper-left corner.

3.        Select Help, and then click About Microsoft Office Communicator.

***** UK Recommends running the current version on the Wiki. If you are not running R2 software then certain referenced features may not be available to you.

 

I installed Office Communicator 2007 R2, and now when I sign in I get an error that says, "Cannot sign into Communicator because this sign-in address was not found..."

To resolve this issue:

1.        Open Communicator.

2.        Click the drop-down arrow in the upper left-hand corner.

3.        Select Tools > Options.

4.        On the Personal settings dialog box, click Advanced.

5.        In the Advanced Connection Settings dialog box, select Automatic configuration and click OK.

6.        If you still cannot connect, please contact eh UK Helpdesk or your departmental IT support group.

 

Which audio device(s) should I use to place/receive calls through Communicator?

There are several audio devices that have been certified for use with UC:

 

Network Telephones

·          CX700 Polycom Desk Phone

 

USB Telephones

·          CX200 Polycom

·          CX100 Polycom Speakerphone

 

Headsets – USB or Analog

·          Plantronics HW251N-USB

 

Webcams

·          Logitech Quickcam Communicate Deluxe (or better model)

·          Logitech QuickCam Deluxe for Notebooks

·          Microsoft LifeCam product line

 

These devices provide the best possible audio/video experience. We do not recommend using the on-board speaker/microphone built into your PC/laptop, or devices that are not on the approved list provided above. Devices that have not been certified may not be supported by the Helpdesk and may not give you a good audio/video experience.

 

Communicator Desktop Sharing - cursor artifacts

There is currently a known issue with Desktop Sharing in Communicator with cursor artifacts. The sending side looks normal, but the receiving side may see a grid surrounding the cursor in the shared window.

 

Can I change my ringtone from Communicator?

No, Communicator does not have the ability to change your ringtone. Your ringtone can only be modified from a UC Desk Phone. Your CX700 Desk Phone has an options menu (looks like a gear) on the left side of the display. Ringtones are found there. No additional ringtones can be uploaded/added, sorry J.

 

I have more than one USB audio device connected to my PC/laptop. Which device will be the default for placing/receiving calls, and how do I change it?

To set up or change the default USB audio device:

1.        Open Communicator 2007 R2.

2.        Click on the drop-down arrow next to the square blue icon in the upper left-hand corner of the window and select Tools > Set Up Audio and Video.

3.        On the Handset or Headset screen, select the audio device from the drop-down menu that you want as the default device, and click Next.

4.        On the Speakerphone/Microphone or Speakerphone screen, select the audio device from the drop-down menu that you want as the secondary device, and click Next.

5.        On the Sounds screen, select the audio device that you would like for your PC/laptop sounds (like music and ringtone) - we recommend either a headset or your built-in PC/laptop speakers.

6.        Click Finish.

 

I have more than one USB audio device connected to my PC/laptop. How do I switch between them when I receive a call?

When more than one USB audio device is connected to your PC/laptop, one will be the default device for placing/receiving calls (see the previous question in this FAQ), and one will be a secondary device. To switch between your devices:

1.        Answer the incoming call on your default device by clicking on the pop-up.

2.        Once the call is established, in the Call window, there will be a button in the center of the window to turn your speakerphone on/off depending on how you have your devices configured. Click on that button to switch between your devices.  To identify the button, hover your mouse over the button to reveal the text. It should say either Turn off Speakerphone or Turn on Speakerphone.

NOTE: If you attempt to switch devices by unplugging one, Communicator will automatically place your call on Hold. To resume the call on the device that is still connected, click on the "Resume Call" bar in the Call Window.

 

 

Frequently Asked Questions (FAQs):

Microsoft Office Communications Server 2007 R2

This list answers common questions about Microsoft Office Communications Server 2007 R2.

 

• OCS Dial-In Conferencing FAQs
• Office Communicator 2007 R2
• Communicator Mobile (CoMo)
• Communicator Web Access
• Live Meeting
• Enterprise Voice Features